Support

Documentation & Support

Everything you need to get connected, installed, and scanning. Download guides, find answers, and get help from the WMS Endpoint team.

🔗

Connectivity

Network setup, DMS server connection, firewall configuration and heartbeat troubleshooting.

4 guides →
⚙️

Installation

APK installation on Android devices, licence activation, Device ID setup and version management.

5 guides →
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Operations

Daily scanning workflows, stock counts, goods receipt, pick and pack operations and best practices.

6 guides →

Connectivity

Network and DMS connection guides.

  • 📶
    Network Requirements Guide
    WiFi, firewall ports and network prerequisites for DMS connectivity
    PDF Download
  • 🖥️
    DMS Server Connection Setup
    Connecting your Android device to the WMS Endpoint DMS cloud platform
    Guide Download
  • 💓
    Heartbeat Troubleshooting
    Diagnosing and fixing licence key delivery and device heartbeat issues
    Guide Download
  • 🔒
    Firewall & Port Configuration
    Required ports and firewall rules for WMS Endpoint DMS communication
    PDF Download

Installation

App installation and licence activation guides.

  • 📲
    Android APK Installation Guide
    Step-by-step APK sideloading on Android handheld scanners and phones
    PDF Download
  • 🔑
    Licence Activation Guide
    How to activate your licence key — manual entry and automatic delivery
    Guide Download
  • 📱
    Finding Your Device ID
    Locating the Device ID on the licence screen for trial and purchase activation
    Guide Download
  • 📦
    Multi-Device Fleet Setup
    Deploying WMS Endpoint across multiple Android devices in a warehouse
    PDF Download
  • ⬆️
    App Update Procedure
    How to update to a new app version and manage version-specific licence keys
    Guide Download

Operations

Day-to-day warehouse scanning workflow guides.

  • 🔍
    Barcode Scanning Quick Start
    Getting started with barcode scanning — supported formats, scan modes and settings
    PDF Download
  • 📊
    Stock Count & Cycle Count Guide
    Running stock takes and cycle counts using WMS Endpoint on Android
    PDF Download
  • 📥
    Goods Receipt Procedure
    Receiving inbound stock, purchase order matching and receipt confirmation
    Guide Download
  • 📤
    Pick & Pack Operations
    Order picking, packing confirmation and dispatch workflows
    Guide Download
  • 📡
    Offline Mode & Data Sync
    Working offline, data caching and synchronisation when connectivity is restored
    Guide Download
  • 🖥️
    DMS Admin Portal Guide
    Managing devices, licences and customers through the WMS Endpoint DMS dashboard
    PDF Download

Can't find what you need?

Contact our support team or browse the FAQ for common questions.

Browse FAQ → Contact Support →