Last updated: 9 October 2026

Terms of Use

These terms govern your use of the WMS Endpoint website at wmsendpoint.com.au and our website chat assistant (together, the "Site"), operated by WMS Endpoint (ABN 12 587 537 181). By using the Site you agree to these terms. If you do not agree, please do not use the Site.

1. About us and our products

WMS Endpoint builds Android warehouse management and barcode and RFID scanning apps, and related services, for rugged industrial handheld devices. Our apps are supplied only through this website and are licensed by subscription. The supply, licensing and use of our apps are also governed by the applicable licence or subscription terms provided with each product, which prevail over these terms to the extent of any inconsistency in relation to the apps.

2. Using the Site

You may use the Site for lawful purposes and to learn about, trial, purchase and manage our products. You must not misuse the Site, attempt to gain unauthorised access, interfere with its operation, or use it to transmit anything unlawful, harmful or misleading.

3. The AI chat assistant

The Site includes an AI-powered chat assistant. Please read this section carefully.

4. Intellectual property

All content on the Site, including text, graphics, logos, the WMS Endpoint name and branding, and the software, is owned by or licensed to WMS Endpoint and is protected by law. You may view and print content for your own information and use of our products. You must not copy, reproduce, modify, distribute or commercially exploit any part of the Site without our written permission.

5. Third-party links and services

The Site may link to or rely on third-party services (for example, payment processing). We are not responsible for the content, products or practices of third parties, and your use of those services may be subject to their own terms.

6. Disclaimers and liability

The Site and the chat assistant are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we do not warrant that the Site or the assistant will be error-free, uninterrupted, or that the information provided is accurate, current or complete.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where our liability cannot be excluded but can be limited, our liability is limited, at our option, to resupplying the relevant service or paying the cost of having it resupplied. Subject to the rights and guarantees that cannot be excluded, we are not liable for any indirect or consequential loss, or for any loss arising from your reliance on information provided by the chat assistant.

7. Privacy

Our collection and handling of personal information is described in our Privacy Policy, which forms part of these terms.

8. Changes

We may update these terms from time to time. The current version is always available on this page, with the "last updated" date shown above. Continued use of the Site after changes are posted means you accept the updated terms.

9. Custom printed label orders

These terms apply when you order custom printed labels from us, whether through our website or a quotation we send you. They are in addition to the rest of these Terms.

Quotations and prices. A quotation is valid for the period shown on it. Prices are in Australian dollars and the total includes GST. Delivery is a fixed price that we confirm once we have your delivery address. We do not charge a card surcharge.

Artwork and proofs. Before anything is printed we send you a proof showing your label artwork, label size, gap, core, roll diameter and labels per roll. Please check the wording, spelling, numbers, barcodes, sizes and roll details carefully. Production starts only after you approve the proof, and the approved proof is the artwork used for production. Colours on screen are a guide only, and minor colour variation between the proof and the printed labels can occur. You confirm that you have the right to use any logo, image or text you supply.

Payment. Single roll orders are paid in full when you order. Larger orders can be paid in full or secured with a deposit, which is at least the percentage shown when you order and always enough to cover our production costs. Any balance must be paid before your labels are despatched, and we hold despatch until it is paid. Card payments are processed securely by Stripe.

Made to order, cancellations and refunds. Custom printed labels are made to your specification and cannot be resold. You can cancel your order for a full refund at any time before you approve the proof. Once you approve the proof and production has started, the order cannot be cancelled and payments are not refundable, except as required by law.

Quantities and delivery. Pre-printed runs may vary by plus or minus 5% in quantity. Lead times are estimates and start once your order is placed and your proof is approved. We deliver to the address you give us.

Faulty or incorrect labels. If your labels are faulty or do not match the approved proof, please tell us within 7 days of delivery, with photos, and we will reprint, replace or refund in line with the Australian Consumer Law. An error that appears on a proof you approved is not a fault.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

10. WMS Endpoint One subscriptions

These terms apply when you open a WMS Endpoint One account at one.wmsendpoint.com.au (the "Service"). They are in addition to the rest of these Terms. The person who creates the account confirms they are authorised to accept these terms for their business, and the business is responsible for everyone it gives access to.

Free trial. New accounts start with a 30 day free trial. No card is needed. When the trial ends, the account becomes read only until you choose a plan, so your information is still there and can be exported.

Plans and billing. Subscriptions are billed monthly in advance, in Australian dollars, and prices include GST. Extra users, extra drivers and add-ons are charged per month on the same invoice. If you change your plan or the number of users part way through a month, the change applies straight away and the difference is calculated for the rest of that month. Payments are made by card and processed securely by Stripe. Tax invoices are emailed to you and are available in Settings, Plan, Manage billing.

Failed payments. If a payment fails we will email you and try the card again. If the amount is still unpaid, the account may become read only until it is paid.

Cancelling. You can cancel at any time in Settings, Plan, Manage billing. Your subscription continues until the end of the month you have paid for and is not renewed. We do not give refunds for part months, except where required by the Australian Consumer Law.

Price changes. We will give you at least 30 days notice by email before a price change applies to your subscription. If you do not want to continue at the new price, you can cancel before it applies.

Your data. The information you put into the Service, including your products, stock, orders, customers, delivery recipients, photos and signatures, belongs to your business. We store and process it only to provide the Service, for example to show your records, send the delivery emails you set up and run tracking pages, and we do not sell it or use it for our own marketing. You are responsible for having the right to collect and use the personal information of your customers and recipients and for telling them how you use it. After a trial ends or a subscription is cancelled, the account is read only and you can export your data for 90 days. After that we may delete the account and its data, and copies held in our backups are removed within a further 30 days. How we handle personal information is set out in our Privacy Policy.

Using the Service. You must keep sign-in details secure, use the Service lawfully, and not attempt to access other businesses' accounts, overload the Service or copy its software. We may suspend an account that puts the Service or other customers at risk, and we will tell you why.

Availability and changes. We aim to keep the Service available at all times, but it may be unavailable during maintenance or for reasons outside our control, and we do not guarantee uninterrupted access. We may improve and change features over time. If we make a change that significantly reduces what your plan includes, we will tell you in advance and you can cancel.

Hardware and consumables. Printers, devices, labels and ribbons ordered through the Service or our website are supplied at the prices shown, including GST, plus any delivery charge shown before you order. Hardware comes with the manufacturer's warranty, in addition to your rights under the Australian Consumer Law.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law.

11. Governing law

These terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.

12. Contact us

WMS Endpoint (ABN 12 587 537 181)
Email: info@wmsendpoint.com.au
Phone: 0437 706 680
Web: wmsendpoint.com.au